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Protect your jewelry and enjoy more trust and assurance.

Wear your jewelry with pride, not worry.

Jewelry is among the most meaningful purchases many of us make. It can signify great love or accomplishment, commemorate a significant occasion or milestone, and even serve as a lasting legacy of a loved one. That’s why it deserves the premium protection of a Preferred Platinum Jewelry Care plan.

Plans

Lifetime Jewelry Care

Repair or Replacement Coverage Due to Accidental Damage
Occuring During Normal Wear:
  • Replacement of stones, including center stone, as a result of covered damage
  • Repair or replacement of cracked or chipped stones, including center stone
Repair Coverage:
  • Soldering, as required*
  • Broken, bent or worn prongs or mountings
  • Broken bracelets or chains
  • Knots or kinks in bracelets and chains
  • Broken earring posts or backs
  • Stretched or broken pearl strands
  • Cracked or thinning ring shanks
Service Coverage:
  • Tightening or resetting of stones
  • Ring sizing*
  • Cosmetic rhodium plating of white gold*
*Please Note
  • Excludes minor surface scratches incurred through Normal Wear.
  • Soldering of engagement and wedding bands will only be covered as a repair, not at time of purchase.
  • Ring sizing does not cover initial ring sizing at the time of purchase, eternity bands or invisible settings.
  • Rhodium plating will be provided one (1) time each two (2) years of the term of the Service Agreement.

5-Year Watch Care

Repair or Replacement Coverage Due to Accidental Damage
Occuring During Normal Wear:
  • Accidental Damage to stem/crown
  • Accidental Damage to case or bezel
  • Accidental Damage to crystal
  • Deep scratches, rips or gouges to leather or rubber watch strap*
  • Water damage to water resistant products*
Repair Coverage:
  • Broken clasp or links in metal watch bands
  • Mechanical Failure
  • Deep scratches or gouges to metal watch strap, band or bracelet*
Service Coverage:
  • Replacement of batteries due to failure or depletion*
*Please Note
  • Excludes minor surface scratches incurred through Normal Wear.
  • Water damage to watches must be reported within thirty (30) days of first noticing the problem.
  • Batteries are not to exceed one (1) replacement per year during the term of this Agreement. Replacement batteries must be supplied and fitted by the Selling Retailer.

Included Repairs

Ring sizing
$25 - $100
Rhodium refinishing
$40 - $70
Re-tip prong
$25+
Clasp replacement
$35 - $100
Chain soldering
$30 - $50
Watch system and crown
$50+
Restring pearls
$20 - $100
Watch bracelet
$55+
Watch crystal
$35+
Watch movement
$90+

Compare Plan Coverage

Coverage Includes: Preferred Platinum Care Plan Preferred FREE Warranty
Lifetime Jewelry
Replacement of stones, including center stone, as a result of covered damage
Repair or replacement of cracked or chipped stones, including center stone
Soldering, as required*
Broken bracelets or chains
Knots or kinks in bracelets and chains
Broken earring posts or backs
Stretched or broken pearl strands
Cracked or thinning ring shanks
Cosmetic rhodium plating of white gold*
Broken, bent or worn prongs or mountings
Ring sizing*
Tightening or resetting of stones
Refinishing, polishing and tightening of stones
Re-tipping of prongs, inspection of channels and setting work
Loose earring backs
Lifetime Replacement of natural or lab grown round diamonds up to .20ctw (Excluding Fancy Cut or Color Diamonds)
FREE Lifetime Maintenance One-time fee
Automatic Email Inspection Reminders - 30 & 14 days before due date No inspection required, unless specified in the manufacturer's guidelines. Cleaning and Inspection required every 6 months to keep warranty valid.
5-Year Watch
Accidental Damage to stem/crown
Accidental Damage to case or bezel
Accidental Damage to crystal
Deep scratches, rips or gouges to leather or rubber watch strap*
Water damage to water resistant product*
Broken clasp or links in metal watch bands
Mechanical Failure
Deep scratches or gouges to metal watch strap, band or bracelet
Replacement of batteries due to failure or depletion*
*Notes
Excludes minor surface scratches incurred through Normal Wear.
Water damage to watches must be reported within thirty (30) days of first noticing the problem.
Soldering of engagement and wedding bands will only be covered as a repair, not at time of purchase.
Ring sizing does not cover initial ring sizing at the time of purchase, eternity bands or invisible settings.
Rhodium plating will be provided one (1) time each two (2) years of the term of the Agreement.
Batteries are not to exceed one (1) replacement per year during the term of this Agreement. Replacement batteries must be supplied and fitted by the Selling Retailer.

Protect your jewelry and enjoy the trust, assurance and continued Experiences that last a Lifetime™ with the Preferred Platinum Care Plan. This is a promotional piece and does not represent an agreement for coverage. Exclusions and limitations apply. See Care Plan Agreement for full terms and conditions.

If your covered jewelry item has been damaged and needs to be serviced, please go to a registered Preferred Platinum Jewelry Care plan providing store. Be sure to bring your original sales receipt and product.

If you have additional questions regarding your Preferred Platinum plan, please contact us.